Clear guidelines to ensure transparency and fairness in our order process.
Solution X follows a structured and fair cancellation policy due to the customized and export-oriented nature of our business.
Once production, customization, processing, or export documentation has started, the order becomes non-cancellable due to incurred costs and resource allocation.
If cancellation is approved, expenses already incurred for raw materials, labor, sampling, or processing will be deducted. Any refundable amount will be settled accordingly.
Orders affected by events beyond our control such as natural disasters, government restrictions, strikes, pandemics, or other force majeure situations will be handled through mutual discussion and resolution.
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